Click below to see the current status of your church's subscription.
Every in-home support job has a dynamic base fee that is paid by the church member. Use the dynamic base fee calculator for an estimate.
Other costs that may be associated with your support are overtime and/or upgrade costs. These are determined by the terms of the subscription your church subscribed to. Use the subscription lookup tool to see the current status and details of your church's subscription.
Overtime rates apply when all available pre-paid subscription hours have been used for the month. The amount of hours available is determined by your church's subscription. Overtime hours can be paid for by the church member or the church themselves depending on the subscription terms. Available hours reset each month.
Upgrade rates apply when the church's subscription is for either remote support or at-church support and the church member needs in-home support.
You submit a support request
Fill out the support form below. You will need the access code provided by your organization. Briefly describe what you need help with and tell us your preferred way to be contacted.
We will reach out to you
We will contact you within 24 hours using your preferred method of communication: phone call, text message, email, or video call.
We schedule your support
For anything that requires more than a quick answer, we will schedule a session at a time that is convenient for you. You will receive a calendar link by email to pick your preferred slot.
Direct contact for future needs
Once we have worked together, you will receive our direct email address and phone number for future questions. Email is great for simple questions. The phone number is reserved for truly urgent situations.
