Elder IT

We provide you with an access code to share with eligible members. Members use this code when submitting a support request so we can verify they belong to your organization.

We share a simple workbook with you. Your organization maintains a spreadsheet listing approved members. We log every support session in a separate sheet: date, member name, duration.

If someone contacts us who is not yet on your roster, but they have the access code, we will serve them and flag the session for your review. You decide whether to add them as an approved member or mark them as ineligible going forward. A separate sheet tracks these cases.

The shared workbook is always up to date. You can check it at any time to see how your monthly hours are being used. Before each billing cycle, you are welcome to review the log and raise any questions.

Fill out the inquiry form below. Tell us a little about your organization, roughly how many members you have, and what you are hoping to provide them. No commitment is required at this stage.

After reviewing your inquiry, we will reach out to schedule a brief phone call. This gives us a chance to understand your needs, answer your questions, and talk through subscription options.

Following our conversation, we will send you a simple written proposal outlining the subscription terms and how billing works. Take the time you need to review it.

Once you are ready to proceed, we set up your shared member roster and usage spreadsheet, provide your access code, and walk you through how everything works.

Once setup is complete, simply share the access code with your eligible members and point them to our support page. From that point on, they can request help directly and we take it from there.